Shipping & Returns

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*Please Note: Shipping to remote or rural areas can take longer.

Shipping prices will be quoted during the checkout process, and include a $5.00 handling fee. If you would like a quote on parcel services before placing your order, please add items to your shopping cart and begin the checkout process. Once you have reviewed the shipping costs, you may cancel your order if desired.

Orders are normally shipped within three business days after they are placed, except under the following circumstances:

• Your payment takes longer than normal to process.
• There is a problem with your order or the information you provided and we cannot proceed without further information or instructions.
• It is an extremely busy time of year, such as Christmas.

Canada Post offers an on-time delivery guarantee on the following services:

• Expedited Parcel and Priority Courier within Canada
• XPressPost to all destinations
• Purolator to most destinations

The delivery guarantee covers any delay caused by a fault on the part of Canada Post Corp. If Canada Post makes any mistakes that cause your parcel to be delivered late, we can claim a refund which we will issue to you. Weaver & Devore will also honour this guarantee if a delay is caused by a fault on our part.

Delays caused by anyone other than Canada Post or Weaver & Devore are not covered by the on-time delivery guarantee. Neither Weaver & Devore Trading Ltd. or Canada Post Corp. can be held responsible for delays caused by inaccurate shipping information, lengthy payment processing, customs delays, or any other circumstances beyond our control.

Jump to Shipping Services

Warranty Issues:

Most of our products are covered by the manufacturer's warranty. Warranty periods vary from one supplier to another, and each warranty issue will need to be dealt with on an individual basis. In a case where Weaver & Devore makes an error with an order it will be treated as a warranty issue and exchanged at our expense.

In the case of standard warranty issues, where a product is defective, shipping costs are the resonsibility of the customer. The warranty will cover the cost of repairing or replacing the product only. As such, returning a product for repair or exchange may not be economical for customers residing outside North America. In such cases it will often be possible for the manufacturer authorize a local repair of the garment. The customer can then submit a receipt for reimbursement. If that is not possible, the situation will need to be discussed with the manufacturer to determine an amicable solution. If a local repair is an unsatisfactory solution, the product can be returned to us at the customer's expense for a refund or exchange.

All returns need to be authorized by Weaver & Devore before any action is taken. In the case of warranty issues, Weaver & Devore requires authorization from the manufacturer before proceeding. In some cases photographic evidence of the defect may be requested before the warranty can be authorized.

Please note that a few manufacturers require the product be returned to them for repair or replacement. If the additional time required to facilitate this through Weaver & Devore poses a serious inconvenience, we will try to put the customer in contact with the manufacturer directly.

General Returns:

If you are dissatisfied with your purchase, we will give a full-value refund or exchange when the goods are returned to us in like-new condition.

• Authorization must be obtained from us before returning a product.
• Goods must be returned within 30 (thirty) days of receipt (shipping time excluded).
• Goods that have been damaged, or show visible signs of use, may receive a partial refund.
• Returns can be made directly at our store, or by mail.
• A receipt or invoice is required.
• The customer pays for all shipping charges.

General Instructions For ALL Returns:

1. The original commercial invoice (receipt) must be enclosed in the box, along with a note including your full name, address, telephone number, and a short message if you like.
2. If you are exchanging a product, please list the details of what you want in exchange, including size and colour preferences where applicable.
3. Please include the original packaging and/or any tags that were attached to the product.

Additional Instructions For International Returns (including the United States):

1. IMPORTANT: The outside of the box and the customs documents must be marked "Canadian Goods Returning". Please also indicate the reason for the return on the customs declaration.
2. The value of the package for customs must be declared in Canadian dollars by putting "$CAD" beside the value.
3. A copy of the commercial invoice must be attached to the outside of the box in an envelope marked "Attention: Customs" in case they do not open the box for inspection.

Shipping Instructions:

• Products can be returned using any shipping method that is traceable and insured.
• Please provide us with the tracking number once the product has been shipped.

Exceptions:

Circumstances in which we may not accept a return:

• The item was purchased under a special order and is not regularly stocked
• The item was on sale or sold at a discounted price
• The item is being discontinued

In the case of warranty issues these exceptions will not apply. We will do our best to ensure that customers are informed ahead of time if an item cannot be returned.

*Regardless of efforts made by the customer to discuss their needs and ensure that they get exactly what they want or need, we cannot be held responsible if the best advice we can give turns out to be incorrect. If a product must be returned as a result of our incorrect advice, the return shipping charges will be the responsibility of the customer. Our advice and recommendations are made based on information provided by the customer, which can sometimes be inaccurate or difficult to make a recommendation from.